Question 1

Where can I buy refills?

Accepted Answer

Please see our "Available At" tab to find retailers for E-ZEEWRAP brand refills
Also, Most standard 100ft rolls will fit your E-ZEEWRAP® dispenser, though you may have to remove the axles.

Question 2

Where do I mount my Dispenser?

Accepted Answer

You can mount your dispenser on the wall or under your cupboards using the screws provided, or call 1-800-667-9727 for free grommets and place the dispenser on your counter top. Note special screws may be needed for drywall/plaster walls. Keep the dispenser away from any source of heat such as toasters or stoves as the dispenser may become misshapen and wrap may become staticky.

Question 3

Can I use my wrap in the microwave?

Accepted Answer

Leave at least a 1" (2.5cm) space above the food using a deep bowl. Do not let the film wrap touch the food to be heated.
Turn back one edge to vent steam. Do not use in browning units or browning dishes.
Follow the instructions of the microwave oven manufacturer and avoid excessive softening of the film wrap from overheating.
DO NOT USE IN CONVENTIONAL OVENS

Question 4

Maintenance Hints

Accepted Answer

Before Refilling bend both tabs outward so base locks securely to the top of the dispenser.
No lubricate is necessary. However, if your roll starts to rub or stick (use Vaseline or vegetable oil) on the inside of the core where the axles fit or on the axles. This may help the roll turn easier.
After continued use of the dispenser, the wrap may become difficult to dispense. It is because this opening where the wrap first touches the dispenser has become super smooth and the wrap sticks to this edge. (#2 on image below) Simply wash with baking soda or steel wool this edge to make it rough again.
Under certain conditions, static may be a problem with plastic wrap. To reduce the static place a wet rolled up paper towel on the inside bottom of the dispenser (not touching the refill). Keep wet for one week. This will put humidity into the wrap...or place the refill (only) in the freezer for 24 hours.
If the base tends to fall out of the holder - bend the tabs outwards & put dispenser together, make sure you hear a distinct snap snap on either side or you can clearly see the tabs sticking out slightly. ..if it still falls out...repeat...bending tabs outwards once again.
If your plastic blade is starting to show signs of wear and tear we can send out a free metal edge that snaps on the plastic blade. CALL 1-800-667-9727 !

Question 5

How to install your replacement metal blade.

Accepted Answer

When installing your replacement blade on your EZEEWRAP dispenser, begin at one end and snap it into place an inch at a time. Rock each section slightly until you hear it click. If a section wont click move on to the next section and continue to snap until you reach the other end. If your blade does not firmly snap into place,slightly pinch the sides of the blade together and try again! Watch here.

Question 6

Why does my wrap bunch?

Accepted Answer

Under certain conditions there is static in the refill. Place a wet rolled piece of paper towel on the inside base of the dispenser under the refill. Don't let the paper towel touch the refill. This has to be kept wet for a week to ten days allowing humidity to get into the plastic and reducing static. For aggressive static, place your refill into the freezer overnight.

Question 7

Why does my dispenser make a chattering noise & hard to pull out?

Accepted Answer

At the start of a new roll, lightly lubricate (use Vaseline or vegetable oil) on the inside of the core where the axles fit.
After continued use of the dispenser the wrap may become difficult to dispense. It is because this opening where the wrap first touches the dispenser has become super smooth and the wrap sticks to this edge. Simply wash with baking soda or steelwool this edge to make it rough again or call 1-800-667-9727 for a new white base.
Under certain conditions static may be a problem with plastic wrap. To reduce the static place a wet rolled up paper towel on the inside bottom of the dispenser (not touching the refill). Keep wet for one week. This will put humidity into the wrap.

Question 8

Will other brands of wrap fit in my E-ZEEWRAP Dispenser?

Accepted Answer

Yes, other brands will work. If they won't fit on the axles, just remove the axles and let the roll flop around inside the dispenser. Save the axles because they are designed to hold the E-ZEEWRAP®® refill.

Question 9

How do I clean my E-ZEEWRAP Dispenser?

Accepted Answer

Warm soapy water is recommended. Some household cleaners may damage the dispenser. Dishwasher works great just secure it down due to it's light weight.

Question 10

Why does my wrap split in the middle?

Accepted Answer

The dispenser could be assembled wrong. The wrap should roll off the back of the roll and come down through the 1" opening at the back of the dispenser. Pull down the desired amount of wrap, bring forward and cut against the cutter bar which is situated directly below the E-ZEEWRAP.

Question 11

Why Does my Base fall?

Accepted Answer

Sometimes this can happen as the plastic "relaxes" over time, usually is most noticeable after putting in a new, heavier roll, and is often fixed quickly and easily.
Take your base and gently, but firmly, bend the tabs outward. (tabs are the part that "clicks' into the upper portion)
You can be quite firm with them, and you should hear an audible "click" when re-installing it, if you still don't have a secure hold, repeat the outward bending.
Placing a towel on your counter to prevent scratching it during this process is recommended.
If you still have problems, please contact us!

Question 12

Help my E-ZEEWRAP is Staticky!

Accepted Answer

Static is caused by a lack of humidity.
We recommend not mounting your wrap dispenser over a dry heat source such as: toaster, heat vent, or oven.
If you find your plastic wrap has a lot of static try the following:
You can place a wet paper towel in the bottom of your dispenser, and keep damp for a few days.
For more difficult static, place the entire roll into the freezer overnight.
If neither of these work, please contact us!

E-ZEEWRAP

Frequently asked questions